Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be unopened, unused, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase.
For health and hygiene reasons, opened or used skincare products cannot be returned unless the item arrived damaged, defective, or incorrect.
How to Start a Return
To start a return, contact us at support@martirikina.com.
Please note that returns must be sent to the return address provided by our customer support team after your return request is approved.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns for:
- Opened or used skincare products
- Gift cards
- Final sale items
Exchanges
The fastest way to exchange an item is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
Approved refunds will be issued to the original payment method within 10 business days after we receive, inspect, and approve the returned item. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error, a defective product, or an incorrect item received.
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item received.
If more than 15 business days have passed since we approved your return, please contact us at support@martirikina.com.
Contact Information
MARTI RIKINA LLC
2462 Laurel Rd E #574
Nokomis, FL 34275
United States
Website: https://martirikina.com
Email: support@martirikina.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)